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5 WhatsApp Features and Tips That Retail Businesses Should Know

5 WhatsApp Features and Tips That Retail Businesses Should Know


WhatsApp is one of the most popular messaging apps in the world. It’s free, easy to use, and instantly connects you with friends and family — but did you know that WhatsApp also has features that can help you connect with potential customers? Here are four tips for using WhatsApp as a business:

Use WhatsApp for Customer Support

  • Use WhatsApp for Customer Support

WhatsApp is a great platform to engage with customers and provide them with instant solutions. You can send text messages, images, videos and even voice notes on the app. This allows you to interact with your clients in real time, resolving issues quickly before they escalate into bigger problems.

  • Use WhatsApp for Customer Service

Customer service is an important component of any business as it helps keep customers happy and engaged in the long run. If a customer feels that their issue has been resolved satisfactorily, then it means that your company has done its job well and delivered quality service to them which will ultimately lead to more sales in the future.

  • Use WhatsApp for Customer Feedback
Use WhatsApp for Customer Feedback

It’s always good practice when running a business or launching a new product to get feedback from potential customers before making any final decisions or updates based on issues reported by others who’ve already purchased this same type/brand of item before yours came into existence (such as how many times people complained about how sticky certain brands were compared against other products).

Send a Quick Reply

Quick replies are a great way to communicate with your customers. For example, if you have a customer who is asking you questions about an item and it’s not your best seller, you can use the quick reply feature to send them an image of the product.

You can also use quick replies when you want to send someone a link or photo. This is very useful if your customer needs more information about something they are trying to buy from your store.

Send Broadcast Messages

Broadcast messages are a great way to send a message to all of your contacts at once. It’s a great way to share important information about your business, such as new product launches and sales.

You can use broadcasts for three purposes: sending out promotional material, communicating with customers and potential customers, or sharing valuable content that could help improve their experience with your brand.

Collect User Feedback

Collect User Feedback

The Feedback feature is a great tool for collecting feedback from your customers. For example, if you are a retail business, you can use this feature to ask your customers what they think about the product or service that you provided them. You can also ask them how likely they would be to recommend it to their friends and family.

The feedback feature makes it easy for users to rate their experience of using the app on a scale from 1-5 with 5 being the highest rating possible. Users will also be able to share their thoughts by typing in some text or adding an emoji to explain why they chose that particular rating and what kind of improvements can be made in order for them to give better ratings next time around (e.g., improve customer service).

Advertise Your Business on WhatsApp Business

Figuring out how to get your business on WhatsApp Business is the first step. But you’ll want to make sure you’re doing everything right once you’ve created an account.

When setting up a business profile, there are six important details you should keep in mind:

  • Your profile image will be displayed for all messages sent from your account, so choose carefully! You can upload an image from your phone or use our built-in camera tool (powered by Facebook) to take a photo of yourself at any time.
  • Make sure to fill out all of the fields in the “Profile” section. This includes setting up opening hours, location information (address), and adding links to your website or social channels where people can learn more about what products/services you offer. If possible, add a link so visitors can also contact with questions directly through WhatsApp Business’ chat interface (this is especially useful if they have questions after hours).

WhatsApp is a great way to reach and convert your potential customers.

WhatsApp is a great way to reach and convert your potential customers

WhatsApp is a free messaging app that allows you to send text, images, and videos to your friends and family. It also has some great features that can help you reach out to potential customers.

With the right approach, WhatsApp can be a great way to reach out to new customers in an engaging way. Here are our top ten tips for using this platform successfully:

  • Use the messaging feature when sending promotional material about your business or service; you can use it as an alternative to emailing people who haven’t subscribed yet – this means that they’ll be more likely to open the message since it hasn’t come from an unfamiliar sender such as “[email protected]”.
  • Send reminders about upcoming events/sales/etc., but don’t spam people too much; make sure each message contains relevant information so that people will want read through all of them rather than just delete them straight away because they feel overwhelmed by how much marketing material there is coming through their phone!


Although WhatsApp is a free messaging app, it has many features that can be used to generate more sales. In the end, it’s up to you to decide if these features are worth the investment. But if you think so, then we encourage you to start using them now!