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How to Build Relationship With Customers During Critical Situations?

How to Build Relationship With Customers During Critical Situations?

Working from home has been one of the primary adaptations in work style among numerous businesses since the worldwide pandemic was reported. As various businesses moved to at-home arrangements, their employees are trying to create new schedules that will assist them with remaining productive with work while being with their families.

For many people, those who are living alone this situation had called in dependency on groceries, staples and meal delivery. For online/e-commerce business, this brings in the opportunity of new customers, more requests, and rise in demand for customer support.

Ways to use WhatsApp CRM in the current pandemic

With an increase and change in demand for service, food delivery business can utilise WhatsApp CRM when crisis circumstances emerge. As WhatsApp CRM from SocialEpoch provides businesses with the capacity to send proactive rich messages that incorporate pictures, video recordings, reports, businesses can easily guarantee clients get all the significant data they need on a schedule and in one spot. Moreover, WhatsApp CRM enables businesses to present automated support using chatbots.

With WhatsApp CRM as a new channel for customer communication, businesses can easily keep their existing and potential customers updated on services and product availability on their preferred chat application. One-way businesses can do this by utilizing the Click to WhatsApp feature. When a business has enabled this feature, it gets the option to post promotions with the call to action so that customer can snap to start a WhatsApp chat with your business. The best part about this is that Your clients can begin a discussion in only a single tick – making it speedy and simple to put orders.

Another approach to update existing and potential customers about the availability of this channel for interaction on their business website by implementing one of the following options: Include a declaration imparting business new WhatsApp number,

Provide a QR code which will divert clients to a WhatsApp discussion with your business account after they check it.

  • Include a declaration imparting business new WhatsApp number
  • Provide a QR code which will divert clients to a WhatsApp discussion with your business account after they check it.
  • Create and share a ˝WhatsApp Me˝ link

 

After your customer has placed the order, using WhatsApp CRM you can easily keep him/her updated on order delivery and payment. Using WhatsApp’s Media Message Templates, a business can add pictures, document link of the voice, video, parcel location to a message, ensuring the customer has all information related to the order. In case a customer has some query or request, the business can also either change the delivery time and/or address through a self-service chatbot or customer support.

To register your interest, businesses should contact their account managers or contact our sales team by clicking contact us. We’ll then work with you to set up WhatsApp rich messaging.