SocialEpoch

SocialEpoch is a WhatsApp Business CRM integration tool that provides its users a centralized CRM platform to find new leads, engage with existing customers, manage teams, and keep track of daily business analytics.

WhatsApp has more than 2 billion active users worldwide. SocialEpoch CRM with WhatsApp Integration gives you a platform to engage with WhatsApp users from any corner of the world and gives your business global exposure.

Multi-account Manag- ement On The Same Screen

Supporting up to 10 simultaneous login accoun-ts per agent at same screen

Bulk Sending

Bulk sending to many customers , support all m-essage type such as Text , Picture, Video, Au-dio, Contact Card, Especially parameterized Me-ssages.

AI auto Reply&Quick Reply

According to different keywords, automatically reply to customer questions, intelligent promp-ts, quickly reply to custo-mer inquiries, new cu-stomers inquiries if you are not online,can aut-omatically send greeting .

Global Language Automatic Translation

Built-in a variety of the most advanced translat-ion engines, allowing you to communicate with
global customers smoothly

Work Task and Customer Business Cycle Tracking

Importing task list, assigning them to different employees for processing, follow-up, and trac-king and viewing at key nodes in the customer’s entire business cycle

User Persona System & User Profile System

Rich user smart tags and manual tags, to analy-ze and query users’ static attributes and behav-ior data

Automatic Backup of Data Assets

All Data were Sync on the server, The contacts of blocked account can easily transfer to anoth-er Agent, whole-process talk quality detection

Support PC and Mobile Terminal at the Same Time

Mobile can Meet mobile office needs

Dashboard

Rich report system supports scientific decision making including new customers counting